Full payment is required upon booking, if you cancel at least 6 weeks before check-in you will receive a 50% refund of the total cost.
All rooms are offered subject to them being available on receipt of deposit.
Please note that any cancellation by you of a reservation must be notified to us in writing and will take effect on the day it is received by us.
We do advise you to take holiday insurance to cover the cost of your deposit and holiday.
Payment of Accounts
A signed credit card imprint will be required on arrival for further charges such as telephone calls, drinks etc, and any outstanding charges on departure will be debited.
Accounts can be settled in cash, MASTERCARD, VISA, DELTA, AMEX or MAESTRO card. Credit cards are authorised on arrival. Regretfully cheques (personal or company) will not be accepted on departure, and any deposit cheques must be presented in sufficient time (at least 10 days) for clearance.
Arrival and Departure
Rooms may not be ready until 3.00pm on day of arrival but guests are welcome to arrive early and enjoy a drink at the bar or a bite to eat. On departure day, rooms must be vacated by 10.30am, and late check outs will be charged for.
Whilst the hotel brochure or web site is intended to give a fair representation of the facilities available, there may be occasions when certain facilities are out of use. Although every effort will be made to try and ensure that this does not happen, where it is unavoidable, then no liability shall attach to the hotel by reason thereof. If you require further information about any particular facilities or their availability please write well in advance of your holiday so that your queries can be dealt with. The hotel cannot accept responsibility for anything said to you by our staff outside the information given in the brochure or web site and tariff unless it is confirmed in writing. All information given in the hotel brochure, web site and tariff is correct at the time of going to press but services/facilities may be changed during the validity of the brochure.
The hotel is not responsible for any property lost on the premises.
Please bring your own beach towels.
Guests may bring visitors into the Oyster Catcher by prior arrangement with management only. Charges and restrictions apply.
Oyster Catcher has a non smoking policy. Due to new legislation smoking will not be permitted in any public area. Smoking is not permitted in any of the hotels’ bedrooms. Smoking is permitted on designated areas of our terraces.
Dogs are welcome in the Oystercatcher apartments all year round. We do advise guests to check with Cornwall Council regarding what time of year dogs are allowed on Polzeath beach.
Dogs are charged at £10 per night for each dog. Dogs are not to be left unattended in the rooms at any time or allowed on beds or furniture and it is the owner’s responsibility to keep them under control at all times.
Where special arrangements are required, i.e. diet, room location, the hotel must be advised in writing. Whilst every effort will be made to meet these requests, they are not guaranteed and may be chargeable.
We love children at the Oyster Catcher, for the comfort and relaxation of all our guest we do ask parents to keep their children under control at all times.
The hotel operates the Challenge 21 initiative.
The “Challenge 25” initiative highlights the fact that “if you are lucky enough to look under 25 you will be asked to prove that you are over 18 when you buy alcohol”. Acceptable forms of proof are: photocard driving licence or passport accredited proof of age card. This applies to all residents and their children.
Maintenance and Improvements
As the hotel is now open all year round*, you may find that there is necessary maintenance, development or refurbishment work taking place during your visit. We will do our best to keep any noise and inconvenience to a minimum.
Please help us to make your stay a happy one: if something goes wrong on your holiday please let us know before you leave so that we can try to put it right.
We cannot be held responsible for the failure of public services eg gas, water, electricity etc, or for any disturbance which is beyond our control.
*Excluding Christmas Eve & Christmas Day